Refund Policy
Refund Policy
📦 Return Policy – Easy Returns Within 14 Days
Your satisfaction is our priority! If you are not completely satisfied with your purchase, you have 14 days from receiving the product to request a made .
Our 14-day returns policy states that after receiving an item, you have 14 days to request a return.
To be eligible for a return, the item must be in the same condition that you received it, unworn or used, have all tags attached, and be in the original packaging. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at hello@smileclick.it . Returns must be sent to the following address:
Via Roma 104
80038 - Pomigliano d'Arco - NA
If your return is accepted, we will send you a return shipping label and instructions on how and where to ship your package. Items sent without a prior return request will not be accepted.
For any questions about returns, please contact us anytime at hello@smileclick.it .
✅ Return Conditions
To be eligible for return, the item must meet the following criteria:
✔️ It must be in the same condition that you received it.
✔️ Must not have been used, worn or opened.
✔️ Must be complete with tags and original packaging .
✔️ It is necessary to receipt or proof of purchase .
📩 How to request a return?
1️⃣ Contact us via email at hello@smileclick.it to start the procedure.
2️⃣ We will provide you with a return label and shipping instructions.
3️⃣ Send the package to the address:
📍 Via Roma 104, 80038 - Pomigliano d'Arco (NA)
⚠️ Please note: Items sent without a return request will not be accepted .
🔍 Damages and Order Problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you have received the wrong item. This way, we can assess the problem and work to resolve it. Have you received a defective, damaged or wrong product? Contact us right away to hello@smileclick.it to solve the problem in the shortest time possible!
🚫 Non-Returnable Items
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom products (e.g. special orders or personalized items) and personal care products (e.g. beauty products if opened or used). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please contact us.
Unfortunately we cannot accept returns on promotional items or gift cards.
For safety and hygiene reasons, some items cannot be returned , including:
❌ Personal care products (if opened or used) eg cosmetics
❌ Custom or made-to-measure items
❌ Hazardous materials, flammable liquids or gases
❌ Promotional products or gift vouchers
If you have any doubts about a product, write to us and we will be happy to help you!
🔄 Quick Replacements
Want another product? The fastest way is:
1️⃣ Return the item you don't want.
2️⃣ Place a new order immediately after the return is approved.
🌍 Returns in the European Union – Right of Withdrawal
14-day cooling-off period for the European Union
Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return the order within 14 days for any reason and without having to provide any justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached and must be in the original packaging. You will also need your receipt or proof of purchase.
If you reside in an EU country , you have the right to cancel or return your order within 14 days without having to provide explanations .
The return conditions remain unchanged: the item must be intact, unused and in original packaging .
💳 Refunds – When and How Do You Get Them?
Refunds
Once we receive and inspect your return, we will notify you to let you know whether or not your refund has been approved. If approved, you will automatically receive a refund via your original payment method within 10 business days. It may take some time for your bank or credit card company to process and post your refund.
✔️ Once your return has been received and verified, we will send you a confirmation email.
✔️ If the refund is approved , you will receive the amount within 10 working days on the original payment method.
✔️ Processing times may vary depending on your bank or credit card company.
📌 If more than 15 working days have passed since our refund notice, please write to us at hello@smileclick.it .
SmileClick.it is here to ensure you a shopping experience without risks and completely satisfying! 💙🦷
If you have any questions, please contact us: we are happy to help! 😊